Knowl­edge work is what soft­ware and IT teams do. The amount of knowl­edge need­ed to under­stand com­plex con­texts and cre­ate solu­tions is increas­ing and becom­ing more diverse at the same time. Inter­dis­ci­pli­nary teams, more com­plex tools and knowl­edge of the respec­tive tech­ni­cal domains require more and more under­stand­ing for the tech teams. The cog­ni­tive load for the team and for the indi­vid­u­als is increasing.…